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Post by account_disabled on Jan 2, 2024 3:30:56 GMT
Customer service chatbots can be used as an alternative to live chat support. basic questions and ensure they receive the right information and solution. Chatbots can also be used as part of a customer journey touchpoint providing assistance or guiding customers through the process of purchasing or downloading something from your website Improve customer journey touchpoints through WhatsApp conversations WhatsApp is an extremely popular messaging app used by billions of people around the world. Its simplistic approach to texting has made it one of the most used Email Marketing List apps in the world. This means its a great tool for businesses that want to connect with their customers in a more personal and personalized way. There are many ways to use WhatsApp to improve customer journey touchpoints. For example if your business sells products online you can use WhatsApp to provide support during the ordering process by sending messages about product phone socia. Media and any other channels they have access to. The more touchpoints you have the more opportunities there are to build better relationships with customers. A multichannel platform can be used in several ways To provide customer service via chat available to answer frequently asked questions on social media and email.
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